PLEASE READ THESE LICENCE TERMS CAREFULLY

BY DOWNLOADING AND USING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT DOWNLOAD AND USE THE APP.

Who we are and what this agreement does

We Coeus Software Limited license you to use:

·        Quvo mobile application software, the data supplied with the software, (App) and any updates or supplements to it.

·        The related online and paper documentation (Documentation).

·        The service you connect to via the App and the content we provide to you through it (Service).

as permitted in these terms and the contract under which the overall Service is provided (Master Agreement).

The terms of the Master Agreement prevail over any terms found above or below.

App store's terms may also apply

The ways in which you can use the App and Documentation may also be controlled by the rules and policies of app store from which the App was downloaded.  In the event of a conflict between these terms and the rules and policies of the relevant app store, the app store’s rules and policies will prevail, subject at all times to the terms of the Master Agreement.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

·        download or stream a copy of the App onto mobile devices and view, use and display the App and the Service on such devices.

·        use any Documentation to support your permitted use of the App and the Service; and

·        receive software code or updates of the App incorporating "patches" and corrections of errors as we may provide.

You must be 18 to accept these terms and use the app

You must be 18 or over to accept these terms and use the App. 

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

Licence restrictions

You agree that you will:

·        not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

·        not copy the App, Documentation or Services;

·        not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;

·        not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

·        is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

·        is not used to create any software that is substantially similar in its expression to the App;

·        is kept secure; and

·        is used only for the Permitted Objective;

·        comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:

·        not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

·        not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

·        save for in the course of the normal use of the App, not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

·        not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

·        not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

·        You must stop all activities authorised by these terms, including your use of the App and any Services.

·        You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

·        We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data via the App:

·        Information the App user gives to us (Submitted information): This is information the user gives to us via the App. It includes information provided when the user shares data via the App's functions which is likely to include a mixture of personal data (names, addresses, dates of birth) and sensitive personal data (criminal records and offences relating to a person).

·        Information we collect about the user’s device. When the user makes use of the App we will automatically collect the following information:

·        technical information, including the type of mobile device you used,  unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, [the device’s operating system, the type of mobile browser used and time zone setting (Device Information);

·        details of the use of the App including, but not limited to traffic data, and other communication data, whether this is required for our own billing purposes or otherwise  (Log Information).

·        Location information. The App may also use GPS and/or GLONASS technology to determine the user’s current location. Some of the location-enabled Services require personal data for the feature to work.

Cookies

We use cookies to help distinguish individual users of the App. This helps us to provide the user with a good experience when using the App and also allows us to improve the App.  The App is not a web browser, but is a native application on the device, which creates and manages Cookies in its proprietary format. Cookies that are created are protected by encryption. When a cookie is generated by the App, it is created so that it is only useful to the User and the Device.

We use the following cookies:

·        Strictly necessary cookies. These are cookies that are required for the operation of the App. They include, for example, cookies that enable the user to log into the app and retain key personal settings and preferences.

·        Functionality cookies. These are used to recognise the individual user when they return to the App. This enables us to personalise the App and remember certain non-key preferences.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Name

Purpose

Authentication Token

User Profile

Used to maintain your secure access to the service.  The authentication token is refreshed at routine intervals.  This is safer than using your credentials.  The authentication token is held in the user profile.

User Profile

User Profile

Used to maintain a local copy of your user profile for the service.  Is part of the mechanism by which an ‘offline’ login can take place when LTE or WiFi is unavailable.

Uses made of the information

We use information in the following ways:

·        Submitted Information: to provide the Services as outlined in the Master Agreement and these terms.

·        Device information: to monitor use of the App and the Services and to improve performance of the App and the Services.

·        Log information: to monitor use of the App and the Services and to improve performance of the App and the Services.

·        Location information: to provide the Services as outlined in the Master Agreement and these terms.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

We will never disclose information about identifiable individuals to third parties, but We may aggregate and anonymise such information for use as we see fit.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

We will never disclose information about identifiable individuals to third parties, but We may aggregate and anonymise such information for use as we see fit.

Disclosure of your information

We will not disclose the data we collect from the App to any third parties in any situation unless We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

Where We store data

The data that We collect via the App will not be transferred to, or stored at, a destination outside the European Economic Area (EEA). It will be processed by staff operating within the EEA who work for us or for one of our suppliers.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect the data transferred via the App, We cannot guarantee the security of the data transmitted; any transmission is at the user’s own risk. Once We have received the information, We will use strict procedures and security features to try to prevent unauthorised access.

Changes to Terms

Any changes We may make to our terms in the future will be notified to you by e-mail or when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

V1 – April 2017